TapCash EWA Support

Welcome to the TapCash Earned Wage Access (EWA) support page. Here, you’ll find answers to common questions, troubleshooting tips, and how to get in touch with our support team.

Getting Started

TapCash EWA allows you to access a portion of your earned wages before payday. Follow these simple steps to get started:

Download and install the TapCash EWA app from the App Store or Google Play Store.
Sign in using your employee credentials provided by your employer.
Follow the on-screen instructions to link your bank account.
Once set up, you can request an advance on your earned wages directly through the app.

Frequently Asked Questions

How do I request an advance?

Simply log in to the TapCash app, navigate to the "Request Advance" section, and enter the amount you wish to withdraw. Your request will be processed instantly.

Is there a fee for using TapCash EWA?

TapCash EWA may charge a small transaction fee depending on your employer's plan. The fee will be displayed before you confirm your withdrawal.

What happens if I don’t use my advance?

If you don't use your advance, your earnings will be automatically deposited into your account on your regular payday.

Troubleshooting

If you encounter any issues while using TapCash EWA, try the following steps:

Ensure you have the latest version of the app installed.
Check your internet connection.
Restart the app and try again.
If you're unable to log in, double-check your employee credentials with your HR department.

Contact Us

If you need further assistance, our support team is here to help.

Email:

support@tapcash.com

Phone:

1-800-123-4567

Office Hours:

Monday to Friday, 9:00 AM - 5:00 PM (EST)